"to add value to our clients by arranging, reviewing and
managing both residential and business finance
without any focus on our remuneration"

0800 FSP BIZ (0800 377 249)

Complaints Process

We are sure you will be happy with our services. In the unlikely event that you have a problem, concern, or complaint about any part of the service you receive from FSPNZ please tell us so we can try to fix the problem. You may contact our internal disputes service by telephoning 03 3423883, by email This email address is being protected from spambots. You need JavaScript enabled to view it., or in writing to 4 Storry Place, Avonhead, Christchurch 8042.
If we cannot agree on how to resolve the issue, you can contact Financial Services
Complaints Limited (“FSCL”) which is approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint. If you are not satisfied by our response, you may refer the matter to FSCL by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling FSCL on 0800 347257.
Full details of how to access the FSCL scheme can be obtained on their website, www.fscl.org.nz.
There is no cost to you to use the services of FSCL.

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